We can continue to help with queries relating to the systems, services and functions that were formerly run by NHS Digital, and which are now managed by NHS England. 0300 303 1660. Post: Rhiannon Beaumont-Wood, Executive Director of Quality, Nursing and Allied Health Professionals. Organisations providing NHS care must take account of the NHS Constitution when treating you, so you may find it helpful to refer to it if you are thinking about making a complaint. By telephone: 0300 311 22 33 Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. You have the right to be told the outcome of any investigation into your concerns or complaints. The complaint will be investigated and you will receive a written response. Redditch, B97 9PT, Email: england.contactus@nhs.net A complaint may be made by post, by email, by telephone, or by SMS/text, and all contact details are shown below. When receiving NHS care, you or any of your relatives have the right to: The NHS welcomes all forms of feedback and uses it to improve services. provided by Sign Solutions. But if you wish to complain about the use of the Mental Health Act on someone detained in hospital or put on a guardianship or under a community treatment order, complain to the Care Quality Commission (CQC). . Anyone can make a complaint about their NHS care. Contact your local NHS Trust, who will usually have a separate complaints address for their ambulanceservice. You can give good or bad feedback by telling the NHS organisation or service about it. British Sign Language (BSL) users can contact us Monday to Friday from 9.00 am to 4.30 pm using a BSL video interpreter. If you think it's a life-threatening emergency: call 999. Well send you a link to a feedback form. To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact: When phoning, please listen carefully and pick the right option for the service you want to complain about. If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the provider of the service, as they may be able to sort the issue out quickly. Let us know if this is OK. Well use a cookie to save your choice. This time limit can be extended provided you have good reasons for not making the complaint sooner and it's possible to complete a fair investigation. For life-threatening emergencies, call 999 for an ambulance. For more information, call their helpline on 0345 015 4033 or visit the Parliamentary and Health Service Ombudsman website. Each health board will have a patient relations or complaints team that'll work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received. If youre not happy with the response to a complaint, Find out about the Energy Bills Support Scheme, nationalarchives.gov.uk/doc/open-government-licence/version/3, Parliamentary and Health Service Ombudsman, the healthcare provider: this is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery, the commissioner: this is the organisation that paid for the service or care you received, have your complaint acknowledged and properly looked into, be kept informed of progress and told the outcome, be treated fairly, politely and with respect, be sure that your care and treatment will not be affected as a result of making a complaint, be offered the opportunity to discuss the complaint with a complaints manager, expect appropriate action to be taken following your complaint. Dont worry we wont send you spam or share your email address with anyone. Or you can leave a rating or review on their profile page on nhs.uk. When we get your stage 2 complaint we will: We try to resolve formal complaints within 20 working days. If your care is funded or arranged by your local council, you may wish to raise the issues with the care provider in the first instance. London, SW1P 4QP NHS England. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. You may ask (and if you have a mental health disorder you have a right) to have an independent advocate to help you give your views. The NHS website team cannot help with medical problems. If youre unhappy with the NHS care or treatment you've received, you've a right to complain using the NHS Complaints Handling Procedure. You have accepted additional cookies. They can provide information, advice and support to: PASS can be accessed at any Citizens Advice Bureau in Scotland. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. Company . Most NHS organisations will have a website which includes information about makingcomplaints. Wed also like to use analytics cookies. To help us improve GOV.UK, wed like to know more about your visit today. Most complaints are resolved at this stage. NHS England is responsible for planning and funding some NHS services. If you are still not happy with the response provided, you can ask the independent Parliamentary and Health Service Ombudsman to look at your complaint. Wed also like to use analytics cookies. Both parties must agree to take part before this can go ahead. NHS England You can give good or bad feedback by telling the NHS organisation or service about it. A family member, carer, friend, or your local MP, can complain on your behalf with your permission. Media enquiries Email: media@selondonics.nhs.uk FOI Requests To call us using the Next Generation Text service, dial 18001 followed by 0300 311 22 33. You can find more information about this here. Telephone: 0300 311 22 33 We understand that you may feel frustrated or upset, and want to feed that back to us. This is the organisation that pays for the service or care you received. Or you can complain to the commissioner of that service, either NHS England or the local integrated care board (ICB). Redditch Page last reviewed: 8 June 2023 We are closed on bank holidays. You canread more about our cookies before you choose. We use this information to improve our site. Search online for 'NHS complaints advocacy' in your area. speak to a member of staff using our general enquiries number - 0300 303 5678. Similar to complaints, we will consider whether the concerns you are raising impact on the governance of a foundation trust, integrated care or procurement, patient choice and competition in the NHS. We use this information to improve our site. The Friends and Family Test (FFT) is available for NHS services, including hospitals, GP practices and mental health services. Telephone: 020 3747 0000. To leave feedback or make a complaint about NHS Grampian services, contact: Email: gram.nhsgrampianfeedback@nhs.scot. Find out how to complain about the use of the Mental Health Act on the CQC website. These send information about how our site is used to a service called Google Analytics. Weve put some small files called cookies on your device to make our site work. For more information see this leaflet (PDF, 294 KB, 2 pages). How do I find the commissioner? So if you make a complaint to us about an NHS foundation trust we will consider whether it could signal underlying problems with how the trust is run. PALS and Complaints . This is aligned withScotland's Zero Tolerance Policy. Within 10 working days, we will let you know how we plan to use that information as part of our work as a regulator. Learn more about NHS24 complaints procedure. General enquiries Email: contactus@selondonics.nhs.uk Telephone number: 020 8176 5330 Complaints If you want to make a complaint relating to services you have received from NHS South East London, go here. If you want a decision to be judicially reviewed, you should seek independent legal advice. Dont include personal or financial information like your National Insurance number or credit card details. Click here to toggle the visibility of the search bar. Click here to toggle the visibility of this menu. How could this website work better for you? Telephone: 0300 311 22 33 Email : england.contactus@nhs.net General Post (including complaints, but not legal proceedings): NHS England, PO Box 16738, Redditch, B97 9PT British Sign Language service Source: If you are deaf or hard of hearing and you have access to a minicom you can contact NHS Grampian on . NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. If you are making a complaint please state: For the attention of the complaints team in the subject line. You cannot apply to both. To make a complaint about services in NHS Western Isles, contact: Learn more about NHS Western Isles complaints procedure. By phone: 0300 311 2233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays). helpline@voiceability.org You can email us for general enquiries and referrals. You can contact our enquiries, complaints and whistleblowing team. We use this information to improve our site. If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) whichmakes final decisions on unresolved complaints about the NHS in England. Contact. Where can I find information about making a complaint in easy read? How could this website work better for you? Our Customer Contact Centre opening hours are 9.00 am to 4.30 pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. Communication with you is important and we will keep you updated throughout the process. The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made to providing you with a high-quality service. To find the contact details for your local Healthwatch, visit the Healthwatch website or call Healthwatch England on 03000 68 3000. If we need more time, we'll let you know and tell you when you can expect a response. Dont include personal information e.g. Chat to an NHS operator in our Live Chat - opens a new window, speak to a member of staff this can be the best way to give feedback and resolve issues quickly, help you understand your rights and responsibilities as a patient, help you access the treatment care and support you need, provide feedback, comments, concerns or complaints about the NHS, the Feedback and Complaints Officer for the NHS organisation involved, your full name and address (and the patients full name and address if you are complaining for them), as much helpful information as possible about what happened, where it happened and when, information about how you want the matter to be resolved, your phone number, if you are happy to provide it, so that you can be contacted to discuss your complaint, show that staff have looked into your complaint, offer you an apology if things have gone wrong, explain what action has been taken or will be taken to stop what you complained about happening again, if necessary, explain why the NHS cannot do anything more about some parts of your complaint, offer you the chance to talk to a member of staff if there is anything in the letter you dont understand, a complaint that has not completed the complaints procedure, events that happened, or that you became aware of, more than 12 months ago, a matter that has been or is being considered in court, it to be dealt with efficiently and be properly investigated, a full explanation into how it has been investigated, to be told what action has been or will be taken as a result, the NHS to use your feedback to improve services, track their progress in improving the experience of patients, let you know how they will learn from what has happened, A patient can evidence that they were provided with sub-standard treatment which no other ordinarily competent healthcare professional in the relevant field would have provided, and.